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Way to pay
Are virtual payment methods used in your platform?
Yes. Our Web has security protocol that allows data transmission between the server and the user to be fully entirely and securely.
Payments through bank, credit or debit card, are processed through the REDSYS gateway, approved with 3D Secure standards and safe authentications system.
Is the price subject to the volume of purchase?
No, the price is fixed, since we sell by packages, not by product units.
What forms of payment can be used?
The online store of Partilandia accepts payment by card (Visa, MasterCard, 4B, Euro 6000, American Express), by bank transfer and be zoom.
Can I pay against reimbursement?
No, the payment must be made by one of the aforementioned media, since the platform does not allow it.
If I perform a return, when will I receive my refund?
Within a week, but if for any circumstance in a week you would not have returned the money, you just have to call us by phone at 91 0636714 or write us an email to hola@partilandia.es to fix it
Can I get an invoice?
Yes, by default the system always makes invoice.
Shipping and returns
How much does the shipment cost? Are shipments made to Ceuta, Melilla, Canarias and Balearic Islands?
Partilandia in purchases from € 300.00 VAT included assumes the shipping costs in Peninsula.
For Balearic Islands, Tenerife, Las Palmas, Lanzarote and Fuerteventura, in purchases above € 500 VAT included, Partilandia assumes shipping costs.
For palm, gomenera and iron, in purchases over € 1,000 included, Partilandia assumes shipping costs.
You can check any questions about shipments in the mail hi@partilandia.es
How can I notify a problem with my order?
Sending an email to the address hola@partilandia.es, or by phone at number 910636714
How long does it take the shipment?
The shipment is usually 72h, except in campaigns and punctual moments. It is convenient to check availability.
I would like to change the delivery address. Can I do it?
No. It is not possible to modify the shipping address once the order status appears as "sent" (it has already come from our facilities), since it is the transport agency the manager and we can not paralyze the process.
How can I check the status of my order and follow up?
Accessing your customer profile You will be able to see the status of your order and follow up
Can I cancel my order?
The order can be canceled as long as the shipment has not been processed. It is necessary to contact as soon as possible with customer service for it 910636712
Is the return free?
Yes, as long as the material received is defective from the factory and within a maximum period of 48 h of the order reception.
Where do you send orders from?
Orders are shipped from Madrid
Customer service
Do you have customer service?
Of course! You can contact Partilandia by email at Hola@partilandia.es, or by phone number 910636714 from 10:00 a.m. to 2:00 p.m. and from 3:00 p.m. to 7:00 p.m., we will be happy to assist you.
Do you have a physical store?
We do not have a physical store.
How can I unsubscribe from your emails?
You can take a low mail, in the section Unsuscribe or by telephone at 910636712, the Marketing Department will assist you and eliminate your data from the Database of PARTILANDIA
How can I register and receive your emails with offers and promotions?
On the website you will find a section to be able to make the record. Once you have registered Partilandia you will contact you to provide you with a key that only you can use.
On the project
Who is behind the page?
Behind the online store of Partilandia.es is the company PARTILANDIA 2010 SL. A company located in Madrid, distributor wholesaler of costumes and party supplements with more than 10 years of experience in the sector.
About the product
Is the product safe for children?
If you. The articles of Partilandia meet the requirements established according to European regulations (EN71)
What materials are costumes / costumes manufactured?
In the description of the product and in its corresponding technical sheet, you can find the fabrics and materials with which each costume or item is manufactured
Do you perform quality controls?
If you. All our products are subject to the controls required by the competent body.
What do I do if the product I want is exhausted?
A product can be requested two months in advance in case it is necessary.
Do you have discounted products
If you. We have an outlet section and there are also discounts and promotions according to the campaign.
What measures does each size have?
On the ecommerce platform you will find a table with each size adjusted to the Spanish measure.